REFUND AND RETURNS POLICY

Thank you for your support of Moonlace Atelier LLC! Please carefully read the following terms regarding our refund policy:

1. Refund Request Requirements
We accept refund requests within 30 days of receiving your merchandise. To be eligible for a refund, the following conditions must be met:

The merchandise must be in new, unworn, and unused condition.

The merchandise must be accompanied by all original tags, packaging, and accessories.

Returns and exchanges must be submitted within 30 days of receiving your merchandise.

2. Refund Process
If you qualify for a refund, please follow the steps below:

Send an email to our customer service team (service@moonlaceatelier.com) with your order number and reason for the refund.
We will respond within 15 business days of receiving your request with instructions for returning your merchandise.

Package the merchandise securely and return it to the specified address with your refund request confirmation.

3. Refund Amount
Once we receive and confirm your return, we will refund the original payment amount to the original payment account within 10 business days of processing the returned merchandise. The refund will include the purchase price of the item, but will not include the original shipping costs, unless the refund is due to a defective item or incorrect shipment.

4. Shipping Costs
Please note that shipping costs associated with returns are the responsibility of the customer, unless the item you received was defective or incorrectly shipped. In this case, we will provide a free return label.

5. Specialty Products
Some items (such as custom items, discounted items, or promotional items) may not be eligible for a refund. Please carefully review the product page for details before purchasing.

6. Contact Us
If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team at service@moonlaceatelier.com. Our customer service team will be happy to assist you.

Thank you for your understanding and support of Moonlace Atelier LLC. We look forward to continuing to provide you with quality products and services!