FAQ

1. How do I place an order?
You can browse our website, select your favorite maxi dress, add it to your cart, click checkout, and complete your order by following the prompts. After placing your order, you will receive an email confirmation.

2. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible (service@moonlaceatelier.com). We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or cancelled.

3. How is product quality guaranteed?
We take product quality very seriously. All products undergo rigorous quality inspections to ensure we provide you with the highest standards. If you experience any quality issues with your product, please contact us within 30 days of receipt and we will process a return or exchange.

4. Do you ship internationally?
Yes, we do. Shipping costs and delivery times vary by location and shipping method. You will be provided with this information during checkout.

5. How do I return or exchange my product?
If you wish to return or exchange an item, please contact us via email (service@moonlaceatelier.com) within 30 days of receiving the item. Please ensure the item is in new condition and includes the original packaging and all tags. We will provide instructions on how to return the item.

6. How can I contact customer service?
You can contact our customer service team via email (service@moonlaceatelier.com) or by calling +1 (840) 277-3223. Our customer service team will respond to your inquiry as soon as possible.

7. Do you offer coupon codes or promotions?
We occasionally offer coupon codes and promotions. Please monitor our website and subscribe to our newsletter to get the latest offers and specials.

If you have any further questions, please feel free to contact us. We are happy to help!